If you have any questions please feel free to contact us via our contact form
What is Fairejour?
Literally translated from French, Fairejour is a compound, made-up word that means “to make” and “day.” When you shop at Fairejour and discover something unique and special, we hope it makes your day.
Where does Fairejour find their products?
We travel by car, plane, and most of the time, public transit, to visit lesser known streets in cities all over the world, where extraordinary people have shops, design studios, and showrooms. The designers and labels we feature are thoughtful people who design and produce with integrity and consciousness. We are constantly asking ourselves the question “is this thoughtful?” If the answer is no, you won’t find the product on our website.
How do I log in if I’ve never shopped with you before?
Just log in as a guest from the login page during the checkout process
How can I save my information so I don’t have to re-enter all of my shipping info again?
At the end of the checkout process you can create an account. This is optional.
1. How does Fairejour ship products?
Products that we carry on-hand, we will deliver as quick as humanly possible. Some of our items are made to order and delivered straight from the hands of the designer – these take a bit longer, so be sure to read the shipping information for each product you decide to purchase.
The shipping information will be at the bottom of each product description and looks something like this:
Shipping: Ships Immediately from Fairejour
Shipping: Ships within 5 days of order date from the designer.
If you have any questions about shipping please email us at firstname.lastname@example.org.
2. Where does Fairejour ship?
We can ship to any address in the United States (including Alaska and Hawaii) and Canada. We can ship to most other countries as well, but if you live in a somewhat obscure place, please make sure by sending us an email at: email@example.com. We will ship your order via UPS, FedEx, or USPS.
Please keep in mind that duties and customs fees will be the responsibility of the customer.
3. What are Fairejour’s shipping rates?
Shipping is FREE within the United States for all regular merchandise; heavier items will have calculated shipping upon checkout.
Shipping to Canada is also FREE, and $15 to other countries. Again, heavier items will have calculated shipping upon checkout.
|Location||Regular Shipping Rate|
* Heavier items have a higher shipping cost and those will be noted upon checkout.
1. Not all products are eligible for returns.
Many of our products are one-of-a-kind or made to order. These items are not eligible for return. Also, Final Sale products are as marked and not eligible for returns.
2. Items that are not eligible for returns are clearly marked as “Final Sale” on the Product page for that Product.
3. If your item is returnable
Please contact us within 7 days of receiving your item at firstname.lastname@example.org. Return fees are the responsibility of the customer, unless otherwise stated (please see items 8. and 9. in this section). Returns initiated after the 7 day return policy will not be accepted. Exchanges can be made but are on a case-by-case basis. Please contact us at email@example.com.
4. The Fairejour team must receive and approve your return request first.
Send us a note at firstname.lastname@example.org. Once your request is received and approved, we will provide the address for you to send your return.
Note: We will provide special return instructions for items that were damaged in shipping or mis-shipped items (see no. 9). Please email us at email@example.com. Indicate “damaged or mis-shipped” in the subject line.
5. We are unable to accept returns of goods that are not in their original packaging unless otherwise noted.
Returns will be processed after the goods have been received. There is a $10 restocking fee per item returned. If you wish to obtain store credit for your return instead, the $10 restocking fee will be waived. Please contact us at firstname.lastname@example.org for instructions on refunds and exchanges.
7. Return Processing Times
We aim to process all returns within one (1) week. Should you have any questions about the status of your return or how to return an item, please email us at email@example.com.
8. Damaged Goods
In the unlikely event that your order arrives damaged, you need to email us with a photo image of the damage, if possible, before we begin the return process. You must email us at firstname.lastname@example.org if any items were damaged in your shipment within 48 hours of receiving your order.
9. Defective or Errors
If you believe you received an item in error or a defective item, please email us at email@example.com so that we can assist you.
10. All returns are subject to the discretion of Fairejour.